Support

StorageCleaner support

Help for review-before-delete cleanup, Photos access, Contacts access, video compression, and local scan diagnostics.

What the app helps you do

• Review duplicate and similar photos before deleting.
• Review screenshots, blurry photos, and large videos.
• Compress large videos with side-by-side review.
• Resume and understand longer scans with in-app diagnostics.
• Review duplicate or incomplete contacts.

Troubleshooting

If a feature is not working as expected, check the following first:

• On a clean install, tap Continue to proceed into the native Photos and Contacts permission prompts.
• Make sure Photos or Contacts permission is enabled in iOS Settings.
• Keep the device unlocked and charging for longer indexing tasks.
• Reopen the app after changing permissions.
• Use the in-app diagnostics screen if a scan appears stuck.

Troubleshooting guides

• Photos access: If Photos access was previously denied, open iOS Settings, allow Photos access for StorageCleaner, then reopen the app and scan again.
• Contacts access: Contacts cleanup only works after the native Contacts permission is granted. If access was previously denied, restore it in iOS Settings and reopen the app.
• Similar-photo indexing and interrupted scans: Keep the device unlocked and charging for longer scans. If you leave the app, reopen it and use the dashboard or diagnostics screen to continue from the saved state.
• On-device AI model loading: If Similar Photos cannot start, reinstall the current App Store build and relaunch the app.
• Embedding failures: Retry the scan after freeing a little local storage and closing other memory-heavy apps.
• Corrupted local index: Reopen the app and rescan your library to rebuild local analysis data on-device.
• Low storage warnings: Use dashboard insights first, then remove screenshots, duplicates, or compress videos to recover space gradually.
• Recently Deleted: When photos or videos are deleted, iOS may keep them in Photos > Recently Deleted during the recovery period. To finish freeing space, open Photos > Recently Deleted, tap Select, then Delete All.
• Storage dashboard unavailable: Restart the app and give iOS a moment to refresh storage reporting before scanning again.
• Video compression issues: Make sure the source video is still in your library and that the device has enough free space for the optimized copy.
• Analysis skipped: Some items may be skipped when iOS reports incomplete metadata. Try again after reopening the Photos app.
• Contact merge issues: Review the suggested duplicate contacts carefully and make sure each entry is still available locally on the device.
• Saving cleanup snapshots: If the app cannot save a cleanup snapshot, free a little device storage and retry.

Safety and privacy

• StorageCleaner is designed so AI processing happens on-device.
• Your library is not uploaded to cloud servers for core AI analysis.
• Nothing is deleted automatically. Every cleanup suggestion is reviewed first.
• After deletion, the app points users to Photos > Recently Deleted when a final manual emptying step is needed.
• Permission recovery routes send people to Settings only after a prior denial has already been recorded by the system.